Register your product

Congratulations and thank you for choosing a tent or bivi from Terra Nova or Wild Country! Now that you are the proud owner of one of our industry-leading products, you will need to activate your product guarantee by registering your purchase online. Once you have done this you can head on outdoors safe in the knowledge that if you ever need help with your product, we will be able to assist in any way we can. If you have a tent made before 2009, you will need to register by sending us your completed registration card (the back page of your instruction book).

To register your product we need to know who you are, where you bought the product from, and your product's serial number. Below you will find instructions about how to complete the Guarantee Registration Form, if you already know how to do this you can go straight to the form by clicking here, otherwise please read on for tips on how to successfully register your product.

The Guarantee Registration Form is a simple series of boxes that need to be filled in so that we know who you are and which of our products you have bought. You can register as many products as you like, but each one will require a new form, so we have kept it as brief and straight-forward as possible. First we need you name and address, and if you don't mind telling us we would also like to know your age (this bit isn't compulsory!).

Next we need to know which of our products you have purchased. Simply select from the drop down boxes the model name, model colour and finally the model serial number. The serial number is a new addition for 2009, and can be found alongside the other product labels on it's own tag. On tents it will be in the inner tent, and will usually be 8 numbers long. If you have any problems finding your serial number please contact us, as you need this information to correctly register your guarantee.

Finally, we would like to know where you bought your product and the date on which you purchased it. Please note that this does not constitute proof of purchase and you will still require a copy of your retailers receipt/invoice if you wish to make a claim under guarantee. Further details of our product guarantees can be found by visiting our guarantees page.

If you are happy that you have filled in all of the details correctly then you can enter a valid e-mail address in the "email" box, and click on the "submit" button. You will then be re-directed to a thank you page - if you do not see this page then it may be that there was a problem with your form so you should contact us to check that your registration has been completed successfully.

Duolite Tourer in Ethiopia

Now that you know what to do, click here to go to the Guarantee Registration Form and register your new kit! If you want to provide us with extra feedback about your retailer you can do so by sending us an e-mail here.

Thanks once again for choosing Terra Nova or Wild Country products to help you enjoy your life outdoors. At Terra Nova Equipment we work hard to ensure that we can offer the very best products to suit a wide range of end users. If you want to tell us about your experiences with our products, and so help our future product development, please email us at customerservices@terra-nova.co.uk.

CLICK HERE TO GO TO THE PRODUCT REGISTRATION FORM

Terra Firma tents on Shackleton's Travese, South Georgia