Gold Mark Service
The makers of the worlds lightest tent also offer the worlds best tent care service. Offering protection against accidental damage and even wear and tear, the service works alongside our ‘extended guarantee’ to offer unbeatable peace of mind.
The Terra Nova Gold Mark Service runs for the first 5 years of your tent’s life, and entitles you to:
- FREE repairs wherever possible, whatever the cause
- 50% OFF RRP on any replacement parts, where repair isn’t feasible
- FREE tent personalisation with a unique ID code
- PRIORITY handling from our Customer Service department
- Gold Mark Service certificate
Any Terra Nova brand tent purchased from our online store (www.terra-nova.co.uk) at full price (excludes clearance / discount items) will automatically be covered by this service and will come ready-personalised. We are sorry but we cannot yet extend this service to Wild Country tents, or to tents bought from third parties.
Your brand new Voyager tent gets damaged on first pitch when a sudden gust of wind blows the flysheet from your hand and into a hedgerow/road/barbed wire fence.
In the past you could have paid upto £100 for patches or replacement panels, or in the worst cases £160.00 for a new flysheet. Gold Service members would get any repairs for free, and in the worst case a replacement flysheet for £80.00.
After 3 years of use on high altitude trips around the globe, the flysheet for your Quasar has received more UV light than the receptionist in a tanning salon, and is no longer keeping the weather at bay.
In the past it would have cost you £210.00 for a new flysheet, for Gold Service members it will be £105.00 no questions asked.
A herd of cattle trample your Hyperspace tent, destroying poles, inner tent and flysheet. Thinking quickly you rescue the tent before the Gold Service tags are destroyed, and send what’s left to us.
We identify the tent from it’s tags and confirm it is covered by the Gold Mark service. A completely new replacement Hyperspace tent costs you £290.00, rather than the usual £580.00.
Terms and Conditions
This service will only be included on all new Terra Nova brand tents purchased at full RRP from www.terra-nova.co.uk and does not extend to the Wild Country or Extremities brands, Terra Nova accessories, items from our Clearance section, or any third party product purchased from the site.
This service is not available in conjunction with any other offer.
Due to differences in local laws this service is only available to EU residents.
Tents will be covered by the Gold Mark Service for 5 years from the date of order. The Terra Nova Extended Guarantee and your statutory rights are unaffected. Once the Gold Mark Service expires the Extended Guarantee will continue for the life of the tent.
Any tent returned to us and identifiable as being registered with the service will be eligible for free repair by our dedicated customer service team. If the tent cannot feasibly be repaired, replacement parts will be charged at 50% of the full retail price.
Tents must be returned directly to us for claims under the Gold Mark Service.
Your tent will be personalised with a unique ID code on the flysheet, inner and poles. Removal of these labels will invalidate the service, and any future claim made will not be honoured by Terra Nova.
Decisions as to whether a repair is feasible or not shall be made by Terra Nova at our discretion.
Replacements will be charged at 50% of the current retail price advertised on www.terra-nova.co.uk. No other price will be used.
The Gold Mark Service is not open to institutional use, for example Scout groups, Duke of Edinburgh schemes or schools.
The service is non-transferable and is only available to the original owner of the tent.
This service is “back to base”, and the cost of returning the tent to us can not be refunded. The cost of returning your tent to you will be met by Terra Nova.
Terra Nova will not be held responsible for any loss or inconvenience arising from the misuse of this service.
Terra Nova reserves the right to alter or withdraw any part of this service at any time without notice. We will always aim to give warning of any changes, but cannot guarantee to do so.