Customer Feedback

We’re always interested in receiving feedback from our customers, so please feel free to leave your comments in the form at the bottom of the page.  Be assured, that whilst we may not be able to reply personally, we do read all messages, and where necessary take appropriate action.


I just wanted to say thank you for getting my tent back to me last week in time for my trip to the Brecons. The repairs are first class and the modifications worked a treat on one of the worst nights the tent has ever been pitched.
Thank you to you and your team.

Lewis Brownlow


Thank you for all your help this morning. It’s a pleasure to deal with such a well organised and friendly team.

Andy Ward 


Just wanted to take a moment to state what a good service you provide.Your equipment is excellent.On the very rare occasion that I have had a fault with a product your repair service has been second to none and your staff professional and friendly.Consumers often feel ripped off in this day and age and It is genuinely refreshing to receive quality service.As far as I am concerned this puts your company way ahead of much of your competition.
If you want value buy Terra Nova !

Robert Thomas


I suffer very badly with Raynauds. The Extremities® range allows me to keep running and cycling in the winter. Best running kit I’ve got.

Catherine Garner


Always been a Terra Nova customer. As well as previously owning a quasar I own a monsoon & a homestead 10 which I use for holidays and weekends away. I’m a big believer in quality products!  I always recommend your products to my friends; I think your products are fantastic. I have enjoyed many holidays in them.

Dave Brown


Thank you so much for helping. Please tell your boss that as a customer, I’m really impressed with you customer care. You have been excellent.

Matthew Parton


Many thanks for you helpful and speedy service – much appreciated. We shall continue to recommend your tents to all our mountain/climbing friend.

Stephanie Connor


We own a Hyperspace, Voyager, Family Kamsin and a Halo 104 – would never enter my head to buy a different make of tent. We have been on a campsite in a gale and watched the best of the rest blow away whilst our Terra nova / Wild Country tents have always stood up and taken the hit and walked away intact….

Michele Coles


I must say that I have been very impressed with the quality of service that I have received and that this will be very much at the forefront of my mind when I look to replace the tent.

Paul Willett


Just a quick message to let you know that I received my inner back this morning – Thank you very much to you and your colleagues for sorting out the problems I had – excellent service.

Edward Kingscote


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