Guarantee Information

Every product on www.terra-nova.co.uk has a guarantee statement on its individual product page outlining the extent of guarantee offered on the product, if any.  For clarity, these statements are summarised below. Please note that in all instances your statutory rights are unaffected by the presence or lack of a product guarantee and that these guarantee statements apply equally to products bought from Terra Nova directly, or from one of our retail partners.

Other Selling Platforms
We only offer a guarantee for Terra Nova products sold on other selling platforms such as eBay and Amazon if the seller is a registered retail partner of Terra Nova.

We will not guarantee products which are counterfeits or stolen which are then sold by unregistered retail partners of  Terra Nova.

If you are unsure if the supplier you are purchasing from is a registered retail partner of Terra Nova please contacts us immediately, your guarantee may be invalid.

All clearance products have the following statement:
“Clearance products are NOT subject to our extended guarantee, however your statutory rights do still apply. Our clearance grading system and pricing reflect the condition of the products listed. Expectations of performance and product life should held in accordance with this.”

New extremities products have the following statement:
“This extremities product is guaranteed to the original owner against defects in materials and workmanship for a period of 1 year from purchase.”

New Wild Country tents have the following statement:
“This Wild Country product is guaranteed to the original owner against defects in materials and workmanship for a period of 2 years from purchase. “

New Terra Nova Tents and Bivis have the following statement:
“This Terra Nova product is guaranteed to the original owner against defects in materials and workmanship for the lifetime of the product.”

Accessories, including Packs and other add-ons have the following statement:
“This product is guaranteed to the original owner against defects in materials and workmanship for a period of 1 year from purchase.”

 

If you are unsure which guarantee applies to the product you are interested in, or have any other questions regarding our product guarantees, please contact us with the details and we will get back to you.

 

 

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