Shipping & Delivery
Shipping costs are calculated by the website based on the items in your cart and the delivery address. Simply add items to your basket and choose “Get a Quote” on the basket display page to understand the full shipping costs for your order.
FREE SHIPPING PROMOTION
* Free delivery is available for purchases made via the Terra Nova webshop with a total order value of £50 or more, delivered to a standard UK postcode. Some remote UK postcodes may be excluded from this promotion. International orders (outside of the UK) and orders made by telephone are excluded from the free shipping promotion.
We will endeavour to ship your goods within 48 hours of receipt of your order, however at particularly busy times of the year or during UK public holidays it may take longer. Some items are made to order and therefore will be marked on the website with an appropriate lead time (eg. 4 – 6 weeks). Lead times are however approximate.
Once your item has been despatched, you’ll receive an email informing you of the tracking number (where applicable).
We will not be liable for any loss caused to you by late delivery. If delivery is required before a specific date please contact us before ordering so that we can advise you of any possible problems.
If your order is sent using a signed-for postal service, please ensure someone will be home to accept the delivery. Some couriers will attempt a re-delivery or leave a card for the item to be collected from your local depot. If delivery is unsuccessful by the courier, it may be returned to us. If we’ve been unable to deliver your order due to inadequate delivery information or you do not take delivery of your order we may cancel the order and retain the products. In this case you will be liable for the delivery charge and any surcharge incurred by us as a result. We will refund the cost of the items on the order.
If you refuse a delivery without prior consent from us you will be liable for any return delivery costs.
If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf, alternatively we will give you your consignment number for you to use our on-line tracking system to monitor your delivery
If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
All orders will be shipped to the delivery address specified at the time the order is placed. Any changes to this information should be provided in writing, as soon as possible, to ensure that we receive them before your order is shipped.