Lifetime Guarantee on Materials & Craftsmanship

Loading... is covered by a lifetime guarantee:

a lifetime warranty on materials and craftsmanship. We also include a 2-year alloy pole replacement policy to protect against unexpected failures in the field.

Why our guarantee stands out:

Materials & Construction: Coverage against any defects in manufacturing or fabric for the lifetime of the product.
2-Year Alloy Pole Protection: We include a 2-year replacement policy specifically for alloy poles to protect against unexpected failures in the field.
Expert Repairs: Our UK-based team provides professional repair services to keep your gear in peak condition for years to come.

Important: You must register your tent after purchase to activate your full guarantee.

Free UK Delivery

Free delivery is available for webshop orders of £50 or more delivered to standard UK postcodes.

Please note that international orders, telephone orders, and some remote UK postcodes are excluded from this promotion.

We aim to ship in-stock items within 48 hours

We aim for a 48-hour turnaround, though dispatch may take longer during UK public holidays or peak seasons. For made-to-order items, please check the specific lead times marked on the product page.

Track your order with secure, signed-for delivery

Once dispatched, we will email you a tracking number to monitor your parcel. As we use signed-for services, please ensure someone is available at your delivery address to accept the package.

Calculate your total shipping costs at checkout

Costs are based on the specific items in your cart and your delivery address. Your order total will update to reflect the shipping costs once you have entered your delivery details during the checkout process.

14-day returns & faulty goods repair service

Return unused items in their original condition within 14 days for a full refund. If you believe a product is faulty, please complete our online returns form to arrange a review or repair

Global shipping with full online tracking

We ship automatically to the UK & Europe. For orders to the rest of the world, please contact us directly so we can provide a custom shipping quote for your destination.

Note that local import taxes or duties are the responsibility of the buyer.

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