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Last updated: 5 November 2025

Who we are (data controller)

Terra Nova Equipment Ltd (“Terra Nova”, “we”, “us”, “our”) is the data controller for this website: https://www.terra-nova.co.uk.
Address: Hubaco House, Railway View, Clay Cross, Chesterfield, S45 9FR, United Kingdom
Contact: salesoffice@terra-nova.co.uk

What personal data we collect

  • Account & order details: name, email, billing/shipping addresses, phone, order history, payment method (tokenised by our payment providers).
  • Payments: processed by third-party gateways; we do not store full card details.
  • Customer support: messages and metadata when you contact us.
  • Reviews & photos: review text, ratings, images you upload, display name, and timestamps.
  • Technical data: IP address, device/browser info, cookies, consent preferences, and approximate location for fraud prevention and logistics.
  • Marketing preferences: newsletter opt-ins, tracking consent choices.

How we use your data (purposes & lawful bases)

  • To process and deliver orders (including updates, returns, and warranty): contract.
  • Account administration (login, security, preferences): contract / legitimate interests.
  • Customer service (responding to queries, complaints): legitimate interests.
  • Reviews & photos (publish reviews; if you consent, we may feature selected content in marketing): consent.
  • Email marketing (newsletters, offers): consent (opt-in; unsubscribe anytime).
  • Analytics & advertising measurement (e.g., GA4): consent via our cookie banner.
  • Fraud prevention, security, legal compliance: legitimate interests / legal obligation.

Reviews and photos

If you submit a review or upload images:

  • We process your review text, rating, images and display name to publish the review and improve our products.
  • With your explicit consent, we may feature your content in our marketing (e.g., website, social media, email). You can withdraw consent at any time by emailing salesoffice@terra-nova.co.uk; withdrawal does not affect prior lawful use.

Cookies and similar technologies

We use cookies and similar technologies for core site features, analytics, and marketing. Non-essential cookies run only if you give consent via our cookie banner. For full details, see our Cookie Policy.

Who we share data with (processors/recipients)

We share data with trusted providers to operate our store and services, including:

  • Hosting/CDN & infrastructure: Pressidium (hosting), Cloudflare (performance/security).
  • Ecommerce platform & extensions: WordPress/WooCommerce, AutomateWoo (workflows/emails).
  • Payments: (e.g.) PayPal, Stripe, Square, or other gateways listed at checkout.
  • Analytics/ads (consent-based): Google Analytics 4, Google Ads, Meta (Facebook/Instagram).
  • Email/SMS & transactional messaging: (e.g.) Mailchimp / SendGrid / native Woo emails (as applicable).
  • Logistics & fulfilment: couriers and warehouse services to deliver your order.
  • Fraud/security tools: as necessary to protect our customers and business.

We require our providers to protect personal data and process it only under our instructions.

International transfers

Some providers may process data outside the UK/EEA (e.g., the United States). Where this occurs, we use appropriate safeguards such as UK IDTA/EU SCCs and additional measures where required.

Data retention

  • Orders & invoices: kept as required for tax and accounting laws (typically 6 years in the UK).
  • Accounts: retained while your account is active; we’ll delete or anonymise after inactivity in line with our retention schedule.
  • Reviews/photos: retained while published; removed upon request or if we unpublish for policy reasons.
  • Marketing data: retained until you unsubscribe or withdraw consent, plus a short suppression period to honour your choice.
  • Logs & security data: retained for a limited period for troubleshooting and fraud prevention.

Your rights

You have the right to:

  • access a copy of your personal data;
  • correct inaccurate or incomplete data;
  • delete data in certain circumstances;
  • restrict or object to certain processing;
  • data portability for information you provided;
  • withdraw consent at any time (for activities based on consent);
  • complain to the UK Information Commissioner’s Office (ICO).

To exercise any right, email salesoffice@terra-nova.co.uk. We may need to verify your identity.

ICO: ico.org.uk / 0303 123 1113.

Children

Our website is not intended for children under 16. We do not knowingly collect data from children.

Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and regular security reviews.

Changes to this policy

We may update this policy from time to time. We’ll post the latest version here with the effective date.