How It Works

Get a Preliminary Estimate

Contact us with details and photos of the damage. We will provide a rough initial quote.

Send It In

Package your gear safely, making sure it is in a clean and dry condition
Urgent Repairs: If you need your gear back within 2 weeks, you must call us at 01773 833300 before shipping.

Inspection & Final Quote

We inspect your tent within 1–3 working days. We will send a final quote and a time estimate based on the season and workload.

Fix & Return

Once you approve the quote, we aim to complete and return your repaired gear via premium tracked delivery within 10–15 working days.

Due to Health and Safety regulations, we can only accept products in a clean and dry condition. Please keep this in mind when returning items to us for repair.
Please ensure that all returns are safely packaged. Terra Nova cannot be responsible for any items lost or damaged in transit. It may be the case that we need to return packages to you unopened if we feel there is a risk of further damaging the goods whilst opening them due to excessive or inappropriate packaging. Terra Nova will not be held responsible for any damage that occurs in this instance.

Guarantee vs. Non-Guarantee Repairs

Under Guarantee

  • Cost: Repairs and inspection are 100% free of charge.
  • Shipping: Completely free. Once your proof of purchase is verified, we will email you a prepaid DPD return shipping label.
  • Requirement: A valid receipt or proof of purchase must be submitted and approved before you ship your item.

Outside of Guarantee

  • Cost: You pay the full cost of the repair.
  • Shipping to Us: You must arrange and pay for your own inbound shipping to our workshop.
  • Return Shipping: A £10 fee for premium tracked delivery will be added to the final cost of your repair.

Learn More about our Guarantee

Estimated Repair Costs

Prices are guidelines only, exclude VAT, and vary by tent size: Small (SM), Medium (MED), or Large (LRG).

FlysheetGroundsheetInner
RetapingSM From £8
MED From £16
LRG From £24
SM From £8
MED From £16
LRG From £24
N/A
Patches
(Excludes Ultra Fabric)
SM From £25
MED From £35
LRG From £45
*Also Requires Taping

SM From £25
MED From £35
LRG From £45
*Also Requires Taping
SM From £15
MED From £25
LRG From £30
New PanelSM From £60
MED From £80
LRG From £100
N/ASM From £60
MED From £80
LRG From £100
Fabric DoorN/AN/ASM From £60
MED From £80
LRG From £100
Mesh DoorN/AN/ASM From £60
MED From £80
LRG From £100
Panel
(Including Zips)
SM From £100
MED From £120
LRG From £140
N/ASM From £100
MED From £120
LRG From £140
New Zip
(Each)
SM From £40
MED From £60
LRG From £80
N/ASM From £40
MED From £60
LRG From £80
Zip Slider
(Each)
All From £15N/AALL From £15
Guyline PointALL From £25N/AN/A
Patched Pole SleeveALL From £30N/AALL From £30
Replacement Pegging PointALL From £35ALL From £35N/A
Miscellaneous
(Small, Medium & Large Repairs)
POAPOAPOA

We also offer various repair services for our packs, gloves, hats, gaiters and socks, including repairs to split seams, re-taping and patching of Gore-Tex® products. However, please note that not all damage can be repaired.

*Flysheet and Groundsheet patches also require taping.
*Miscellaneous / Complex Repairs: Price on Application (POA).

Get in touch for an estimated quote