UK Tent Repairs

To support our comprehensive product guarantees, we provide a full tent repairs service at our factory in Derbyshire, UK.

Here’s how it works

If you need help with tent repairs, contact us! We will ask for information about the damage and provide a rough quote. Sometimes, we need to assess the damage to the tent before we can confirm the cost.

We understand that you rely on your tent, so we’ll try to repair it as quickly as we can, however, timescales can vary depending on a number of factors. Our team uses high-quality Terra Nova and Wild Country materials to ensure that your tent looks as good as new again. Then, we send the tent back to you so you can return to enjoying camping again.

Tent Repairs Made Under the Guarantee

If you believe your product has failed and you are based in the UK, you can return it to us in a clean and dry condition* and we will examine it. Tent repairs covered under the guarantee will be carried out free of charge. However, if you are in the EU please don’t return the tent to us before contacting us to discuss the repair that needs carrying out.

Repairs Outside of the Guarantee

The repair team will examine the damage and send you a quote for the necessary repairs. Please allow 3 working days for inspection and quotation, although, we aim to do this in 1 working day. With your quote, we will indicate how long your repair will take and this will vary depending on the work required and the time of year. The team will endeavor to return your repaired tent to you within 10-15 working days of receiving your go-ahead. Terra Nova also offers various repair services for our packs, gloves, hats, gaiters and socks; including repairs to split seams, re-taping and patching of Gore-Tex® products. However, please note that not all damage can be repaired.

The Finer Details

It’s advised that you allow plenty of time for your repair to be carried out before you need to use your product again. If you require an item repairing urgently (i.e. returned within two working weeks), please call us on 01773 833300 BEFORE sending your product to us to avoid disappointment.

Please ensure that all returns are safely packaged along with a returns form and sent via a recorded/traceable service. Terra Nova cannot be responsible for any items lost or damaged in transit. It may be the case that we need to return packages to you unopened if we feel there is a risk of further damaging the goods whilst opening them due to excessive or inappropriate packaging. Terra Nova will not be held responsible for any damage that occurs in this instance.

Any returns made under guarantee must be accompanied by a receipt of purchase. Be sure to read the ‘Returns’ page for more detail on how to return your item to us. We are open from 8:30 to 17:00 (UK time), Monday to Friday (excluding public holidays).

Due to Health and Safety regulations, we can only accept products in a clean and dry condition. Please keep this in mind when returning items to us for repair.

Estimated Repair Costs

Below you will find estimated prices for typical repairs. Note that these are to be used as a guide only. Prices for repairs vary depending on the extent of the damage, the product and other factors. Exact prices will be quoted following a thorough inspection of individual items sent for repair.

Please note: There is an inspection charge that starts from £25. We will send all repaired tents back to you at a premium tracked delivery cost of £10, to ensure you receive your tent. Prices below are displayed excluding VAT.

Get in touch for a quote

Please note: We cannot provide a definitive quote until we have inspected the tent.