Refunds / Returns / Exchanges

Return of Suspected Faulty Goods

If you believe your Terra Nova, Wild Country or Extremities product has failed, please return it to us in a clean and dry condition and we will examine it.

To return an item for repair or inspection, please download and complete the return form (see below). This also includes an address label for you to use on your parcel. We advise keeping a copy of the completed form for your records. Please make sure you package the item suitably as items can get damaged in transit. We also recommend using a traceable service such as Royal Mail recorded post, or a carrier like Parcelforce, UPS or DHL.

Repairs covered under your product’s guarantee will be carried out free of charge.

 

Return of Goods Purchased from Our Online Shop

Items purchased from our online shop may not be returned to any of our retail stockists / high street stores.

You can return your goods, in their original condition:

 

Return of Damaged Goods for Repair

We offer a full repairs service to cope with the damage and wear and tear that can occur. Please see our repairs service page for details of how we can help.

Customer Return Form

Please ensure that you include the following two documents with ANY returns or packages sent to Terra Nova:

Customer Return Form (PDF file)
Customer Return Form (Word Document)

 

Customer Return Label

Please use print this label and display clearly on your parcel.

Customer Return Label (PDF file)
Customer Return Label (Word Document)