Help Center
Our Help Centre is your go-to resource for getting the most out of your Terra Nova kit. From frequently asked questions and detailed buying guides to expert pitching instructions and care advice — it’s all here in one place. Whether you’re a first-time buyer or a seasoned expedition leader, we’ve got the knowledge to keep you moving forward with confidence.
Everything you need to pitch, protect, and get the most from your gear.
FAQs
Got a quick question? Our FAQs cover everything from shipping times to tent features.
All in one place.
Pitching Instructions
Need a hand setting up? Find easy-to-follow pitching instructions for your Terra Nova, Wild Country, or Extremities product.
Guides
Explore our expert-written guides for buying advice, care tips, and fabric tech — helping you get more from your gear.
Tent Trade In
We don’t want to see any tents in landfills. That’s why you’ll receive 30% off the price of a brand new tent when you trade in your old one.
Tent Repairs
To support our comprehensive product guarantees, we provide a full repair service at our factory in Derbyshire, UK.