Loading... is covered by a lifetime guarantee offering long‑term reassurance to the original owner for the usable life of the product. This refers to the period during which the item can reasonably deliver the performance it was designed for - something that naturally varies depending on how it is used, the conditions it is exposed to and the care it receives. A product used frequently in demanding environments will naturally have a shorter lifespan than one used occasionally and well maintained. For this reason, we assess each case individually rather than applying a fixed timeframe. While this guarantee covers all Terra Nova products, tent and bivi poles are excluded, as they are protected under our dedicated No‑Quibble Alloy Pole Guarantee
Two-Year Pole Guarantee
Every alloy pole supplied with Terra Nova and Wild Country tents or bivis is covered by our No‑Quibble Pole Guarantee. For two years from the date of purchase, we will replace any damaged pole - regardless of the cause, including unforeseen mishaps or accidental damage. This straightforward, hassle‑free policy ensures you can rely on your equipment with confidence, knowing that any tent or bivi pole issue will be resolved quickly so your adventures can continue uninterrupted.
Free delivery is available for webshop orders of £50 or more delivered to standard UK postcodes.
Please note that international orders, telephone orders, and some remote UK postcodes are excluded from this promotion.
We aim to ship in-stock items within 48 hours
We aim for a 48-hour turnaround, though dispatch may take longer during UK public holidays or peak seasons. For made-to-order items, please check the specific lead times marked on the product page.
Track your order with secure, signed-for delivery
Once dispatched, we will email you a tracking number to monitor your parcel. As we use signed-for services, please ensure someone is available at your delivery address to accept the package.
Calculate your total shipping costs at checkout
Costs are based on the specific items in your cart and your delivery address. Your order total will update to reflect the shipping costs once you have entered your delivery details during the checkout process.
14-day returns & faulty goods repair service
Return unused items in their original condition within 14 days for a full refund. If you believe a product is faulty, please complete our online returns form to arrange a review or repair
Global shipping with full online tracking
We ship automatically to the UK & Europe. For orders to the rest of the world, please contact us directly so we can provide a custom shipping quote for your destination.
Note that local import taxes or duties are the responsibility of the buyer.
Terra Nova gear carries over 40 years of premier British engineering heritage. Our UK HQ is where our most iconic tents are dreamed up, prototyped, and refined to survive the Poles and everywhere in between.
Master Engineering: Designed from the ground up by a specialist UK team obsessed with precision polymer fabrics and structural integrity.
The Derbyshire Factory: While we manufacture globally, our in-house UK workshop still handcrafts our most elite, specialist expedition models.
100% Employee-Owned: We are proudly run by the people who design, test, and use the gear, ensuring an absolute commitment to quality.
Built to Last. Designed to Be Repaired.
At Terra Nova, our commitment to sustainability starts with making gear that endures. But the most sustainable product is the one you already own. To help you reduce waste, keep gear out of landfills, and honour the lifetime of adventures in your tent, we operate a dedicated repair workshop at our UK hub.
Using original, high-grade Terra Nova and Wild Country materials, our specialist team gives your trusted gear a second life, restoring everything from split seams to full panel replacements.
Get a Rough Quote: Fill out the repair form below with details and photos of the damage.
Send it in: Pack your gear securely (it must be clean and dry due to Health & Safety).
Expert Assessment & Fix: We inspect the item, confirm the final cost, do the repair, and ship it back via premium tracked delivery (£10 return shipping).
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